Scope
This policy applies to FixMyWhip web experiences, account flows, and support operations used by owners, mechanics, and admins.
By using FixMyWhip, you acknowledge this policy and our current legal documents.
Legal
Privacy Policy
This policy explains what information FixMyWhip collects, how it is used and shared, and the choices available to users.
Version 2026-05-29 • Updated May 27, 2026
Information We Collect
We collect account information (for example name, email, role, and profile details), marketplace records (requests, quotes, jobs, cancellations, disputes, and payment status events), and user-generated content (messages, attachments, and evidence files).
We also collect technical and operational data such as authentication/session events, app errors, and security logs.
How We Use Information
We use data to operate the marketplace, support owner-mechanic workflows, enforce trust/safety rules, resolve disputes, handle support requests, and maintain platform reliability.
We also use data for fraud prevention, abuse detection, audit trails, legal compliance, and product improvement.
How Information Is Shared
Information is shared with relevant participants in a workflow (for example owner, mechanic, and authorized admins) to deliver requested services and resolve issues.
We may share information with infrastructure and service providers used to host, secure, and operate FixMyWhip, and when required by law or legal process.
Retention
We retain records as needed for operations, support, fraud prevention, dispute handling, payment auditing, and legal obligations.
Retention periods may vary by data type and by legal or operational requirements.
Security
FixMyWhip uses role-based controls and technical safeguards designed to reduce unauthorized access to account and workflow data.
No system is guaranteed to be perfectly secure, so users should also protect account credentials and report suspicious activity promptly.
Your Choices And Rights
You can request profile updates, account closure, and eligible data-access or deletion requests by contacting Support.
Certain records may be retained where needed for legal compliance, fraud prevention, payment/dispute history, or safety enforcement.
Children
FixMyWhip is not intended for users under 18 years old.
If we learn that personal information from a minor was provided in violation of this policy, we will take reasonable steps to remove it where required by law.
Policy Updates
We may update this policy as product and legal requirements evolve. The latest update date and policy version are shown on this page.
Continued use of FixMyWhip after an update means the updated policy applies.
Questions? Visit Support.